Integrated Services and the student experience
Define and advance a ‘signature student experience’ that personifies Sheridan’s brand values and distinctive learning experience.
Summary of Common Themes
» a. The need to design and actually live a unique Sheridan student experience has to be authentic. The notion of the student experience and streamlining services to the students will only survive and thrive if it’s authentic, start to finish. Authenticity = Sustainability
» b. The notion of ONE Sheridan – the inclusion of/training for/engagement of ALL of our employees is critical, including part-timers, CAPS, etc.
» c. The importance of streamlined/efficient/up-to-date IT systems/applications, etc.
» d. The need to align institutional priorities so that we’re all ‘rowing in the same direction’ and focus on the student experience
» e. The importance of making sure we understand what students REALLY need and want (important for us to challenge our own assumptions and look at the data, what the students are really saying, etc.)
» f. The need for one authoritative source of information for everyone to use to refer students, provide up-to-date communication, etc.
» g. Also in terms of communication, the need for more and/or improved communication – with a particular focus on how we might be more effective in communicating with students and with each other.