Here is a common scenario to help you better understand how the GuidanceResources program works and how it can help:

Ellen, who has two young children, is going through a divorce.
Ellen calls her EAP 24/7 toll-free line.
Roger, a GuidanceConsultant (GC), answers the call, talks with Ellen and triages for issues caused by the divorce. Roger determines Ellen is experiencing serious symptoms of depression and needs additional afterschool care for her children.
Roger establishes a plan of action for Ellen to determine the direction and resources needed and to help prioritize those resources.
Roger refers Ellen to Dr. Smith, a local EAP provider, for assessment and treatment recommendations. Roger completes a child care assessment and forwards it to an EAP child care specialist and refers Ellen to GuidanceResources Online for additional articles and resources on divorce, budgeting and more.
Ellen is successfully treated for depression. Ellen interviews and selects an afterschool care provider for her children. She also researches several articles on divorce and completes an on-demand training on guidanceresources.com
With the EAP’s help, Ellen overcomes her depression and receives the work-life support she needs
Roger, the GC, follows up to ensure Ellen has received the help she needs with her legal, financial, and child care issues and to see if she needs further assistance.

Resources Available Through Your Employee Assistance Program

Your EAP program has been designed to give you and your employees simple, fast, direct access to confidential services 24 hours a day, seven days a week by phone, online or via our mobile site. Here is an overview of typical services offered:

Confidential Counselling
Life can be stressful. The EAP offers relief with short-term counseling services for employees and their dependents to help them handle concerns constructively, before they become major issues. They can call anytime about marital, relationship and family problems; stress, anxiety and depression; grief and loss; job pressures or substance abuse. Their call will be answered by our highly trained GuidanceConsultants, counselors who will listen to their concerns and guide them to the resources they need.

Work-Life Solutions
Too much to do and too little time to get it all done? Work-Life specialists do the research and provide qualified referrals and customized resources for child and elder care, moving, pet care, college planning, home repair, buying a car, planning an event, selling a house and more.

Legal Support
With the EAP, your employees and their dependents have an attorney on call. They can speak with an expert about divorce, custody, adoption, real estate, debt and bankruptcy, landlord/tenant issues, civil and criminal actions and other legal issues. If they require representation, they can be referred to a qualified attorney for a free 30-minute consultation and will be given a 25 percent reduction in customary legal fees thereafter.

Financial Information
Everyone has financial questions. With the EAP, your employees and their dependents can get answers about budgeting, debt management, tax issues and other money concerns from on-staff CPAs, Certified Financial Planners and other financial experts, simply by calling the toll-free number.

Digital Self-Care Tools
Through your Employee Assistance Program, your employees and dependents have access to a Computerized Cognitive Behavioral Therapy program, which offers interactive self-care and emotional health tools and resources to help them tackle common issues such as stress, depression, sleep, and anxiety, anywhere, anytime. This user-friendly program is quick, easy and effective, and has helped thousands of people to improve and sustain their health and well-being.

GuidanceResources Online
Guidanceresources.com and the mobile app, GuidanceNow, allow anytime, anywhere access to expert information on thousands of topics, including relationships, work, school, children, wellness, legal, financial and free time. Users can search for qualified child and elder care, attorneys and financial planners, as well as ask questions, take self-assessments and more.

Note on Services
ComPsych GuidanceResources provides “Build-to-Suit” programs to our customers. As a result, GuidanceResources programs provide different services depending on what has been requested by your company. Please consult your internal benefits manager about what services are included in your EAP. To inquire about the above mentioned services, or any others provided by ComPsych GuidanceResources, please consult your GuidanceResources program account manager.