Additional Services
Critical Incident Stress Management (CISM) Services

A critical incident is an event that impacts the worksite, such as a natural disaster, sudden or tragic death of an employee, any acts of workplace violence or a workforce reduction. We hope that you never have to deal with any of these situations, but if you do, your EAP is available to help. Our 24-hour-a-day Critical Incident Response Unit deals exclusively with these incidents. This specialized team will consult with you about options and assist you in determining the most appropriate plan.
Requesting CISM Services
Requests for service should be routed through your 24-hour toll-free line. Use of any other phone number may result in delayed services.
Management Consultation
The EAP offers managers and supervisors the opportunity to speak with experts regarding substance abuse, workplace violence, organizational changes or any other employee-related situations. If you need information and support when handling such issues, a GuidanceResources staff member can provide a consultation, drawing upon knowledge and experience with workplace regulations, behavioural health issues and HR best practices. 

Training and Consulting for Workplace Development
More than 100 workshops on a variety of personal, work-life and professional topics are available through your EAP. The workshops can be useful tools for the development of employees and managers. They can be facilitated on site, as e-learning opportunities or as webinars. In addition, we can provide EAP orientations highlighting the confidential and professional nature of the benefit and how employees can best utilize the services. 
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