Welcome to Jones Global Travel, LLC, where we are passionate about creating unforgettable travel experiences for adults. Our tailored journeys around the world, whether land-based adventures or serene voyages, are designed with your enjoyment and relaxation in mind. These Terms and Conditions form the basis of your agreement with us, outlining what you can expect from us and what we kindly ask of you in return. By booking your travel with us, you acknowledge that you have read, understand, and agree to be bound by these terms, ensuring a smooth and enjoyable travel experience for everyone involved.
Please take a moment to carefully review these Terms and Conditions before making your booking. They not only protect your travel investment but also explain our obligations to you and your responsibilities as our valued client. Should you have any questions or need further clarification, do not hesitate to contact us. We're here to help every step of the way.
Thank you for choosing Jones Global Travel, LLC. Let's embark on this beautiful journey together.
DEFINITIONS
In these Terms and Conditions, the following terms shall have the meanings set out below unless the context requires otherwise:
1. Agency, We, Us, and Our refer to Jones Global Travel, LLC, its employees, agents, and subcontractors responsible for providing travel services.
2. Client, You, and Your refer to any individual, group, or entity that books or intends to book travel services through Jones Global Travel, LLC.
3. Planning Services include the research performed in assistance to choosing the destination, resort or cruise line itinerary, transportation, excursion or tours for your vacation and/or Destination Celebration.
4. Travel Services include all forms of travel arrangements, accommodations, tours, cruises, and other services related to travel, as arranged by us on your behalf.
5. Suppliers refers to third-party providers of travel services, including but not limited to hotels, airlines, cruise lines, and tour operators.
6. Booking means the process by which you agree to purchase travel services from us, including the payment of any deposits or full payments required.
7. Date of departure means the date the arrangements you have booked through us commence; that is, flight/cruise departure for destination or hotel arrival.
8. Deposit is the initial payment made to secure your travel arrangements, subject to the terms of cancellation and refund outlined herein.
9. Itinerary refers to the schedule of events and travel services included in your booking.
10. Force Majeure refers to any unforeseeable and unavoidable events beyond our or our suppliers' control, including but not limited to natural disasters, war, terrorism, pandemic, government actions, and other acts of God, which may necessitate changes or cancellations to your travel plans.
11. Cancellation Policy outlines the terms under which you may cancel your booking and the fees that may apply.
12. Effective Date means the date on which your booking is confirmed by us in writing.
This section is not exhaustive and may be updated as necessary to reflect the full range of services provided by Jones Global Travel, LLC and the evolving nature of our industry.
BOOKINGS AND PAYMENTS
1. Booking Process: To book your travel with Jones Global Travel, LLC, please follow our booking procedure, which may involve contacting us directly, visiting our website, or through an authorized agent. Upon selecting your travel package, a reservation will be made in your name upon receipt of the required deposit or full payment, depending on the booking timeline and specific travel service chosen.
2. Requirement for Identification: All travelers booking with Jones Global Travel are required to provide valid government-issued identification at the time of booking and carry it with them throughout their travel. Acceptable forms of identification include, but are not limited to, a passport, national ID card, or driver's license. The identification must be valid for the entire duration of the trip.
Verification: Jones Global Travel reserves the right to verify the identification provided by travelers at any time. This may include requesting additional documentation or information to confirm the identity of the traveler. Failure to provide such documentation upon request may result in the cancellation of the booking without refund.
Compliance with Legal Requirements: Travelers are responsible for ensuring that their identification complies with the legal requirements of the countries they plan to visit, including but not limited to passport validity and visa requirements. Jones Global Travel is not responsible for any issues arising from failure to comply with these requirements, including denied entry or deportation.
Use of Identification Information: The identification information provided by travelers will be used solely for the purpose of fulfilling travel bookings and complying with legal and regulatory requirements. Jones Global Travel is committed to protecting the privacy and security of this information in accordance with our Privacy Policy.
Changes to Identification: Travelers must notify Jones Global Travel immediately of any changes to their identification information prior to their departure date. This includes changes in name, ID number, or expiry date. Failure to update identification information may result in travel disruptions or the inability to utilize booked travel services.
3. Payment Schedule: At the time of booking, a non-refundable deposit is required to secure your reservation. The amount of the deposit and the final payment due date will vary depending on the travel service provider's requirements and will be communicated at the time of booking. Full payment is typically required no less than 60 days before the departure date. For bookings made within 45 days of departure, full payment may be required at the time of booking.
4. Payment Methods: We accept payments via credit card, debit card, and Zelle. Please note that payments by credit card may incur a processing fee, which will be disclosed at the time of payment.
5. Late Payments: Failure to make payments by the due dates may result in the cancellation of your booking without refund of any deposits made. We will attempt to contact you before any cancellation is made, but it is your responsibility to ensure that payments are made on time.
6. Final Payment: The final payment must be received no later than the Final Payment date on your invoice. Final payments are not automatically charged. Please note your calendar of this final payment date as reminders may not be sent, however, we try to send reminders about a week before it’s due. Jones Global Travel is not responsible for cancellations due to payments made after this date. Late fees will apply.
7. Late Fees: Final payments not received prior to the due date on your invoice will incur a $50 per person late fee. All reservations are subject to cancellation and hotel penalties as described above if the final payment is not received on the due date. Late fees are not covered by travel insurance and are always non-refundable.
8. Price Changes: Prices are subject to change at any time before the deposit it posted on the reservation. It may be based on currency exchange rates, tariffs, and taxes at the time of quotation. We reserve the right to adjust prices due to fluctuations in these rates or taxes before the full payment is received. Any such price changes will be communicated to you as soon as possible.
9. Inclusions and Exclusions: Your booking will specify what is included and excluded from the price. Depending on the package quoted, airfares, hotel accommodations, and some meals may be included, whereas personal expenses, travel insurance, and optional excursions are excluded. Please review your itinerary carefully to understand what is and isn't covered.
10. Booking Confirmation: Upon receipt of your deposit or full payment, we will send you a booking confirmation along with your travel itinerary, invoice, and any additional travel documentation required for your trip. Please review these documents promptly to ensure all details are correct and contact us immediately if any information is inaccurate.
11. Credit Card Authorization: You certify, with submission of this form, that you are authorizing the Agency or its chosen Tour Operator/Supplier/Cruise Line to charge the listed amount to the credit card. You certify that you have verified that all information contained in the confirmation you received is accurate. You also certify you have read the Terms & Conditions and the appropriate Travel Protection Plan details. Cancellation penalties will apply and unless otherwise noted if your trip is within 45 days it is 100% non-refundable. Air is non-refundable as soon as ticketed, insurance is not refundable.
This charge will be manually applied by the agency to your reservation. If there are any issues, an agent will get back to you. Please note that you may not see a charge from Jones Global Travel, LLC on your credit card statement; the charge may come from our supplier and/or the airline directly. Payment may take 3-5 business days to fully process and be reflected on your statement.
This payment is for the services described on the invoice. I understand that returns, refunds, and cancellations are at the discretion of the Agency. I certify that I am an authorized user of this credit card and that I will not dispute the payment with my credit card company, so long as the transaction corresponds to the terms indicated on this invoice.
TRAVELERS WITH DISABILITIES
1. Commitment to Accessibility: Jones Global Travel is committed to providing an inclusive and accessible travel experience for all our clients, including those with disabilities. We strive to accommodate the specific needs of our travelers to the best of our ability and in accordance with applicable laws and regulations regarding accessibility.
2. Notification of Needs: To assist us in making your travel experience as smooth as possible, we request that travelers with disabilities or any specific needs inform us at the time of booking, or at least 45 days prior to departure. This notice allows us adequate time to arrange for necessary accommodations or services.
3. Information Required: When notifying us of your needs, please provide detailed information regarding your disability, the nature of the assistance required, and any equipment or devices you will be using or need to be provided. This may include mobility aids, specific seating requirements, dietary restrictions, or any other accommodations that will assist in making your trip more comfortable.
4. Efforts to Accommodate: Jones Global Travel will make all reasonable efforts to accommodate the needs of travelers with disabilities, including coordinating with our partners and suppliers. However, it is important to note that some accommodations or services may not be available at all destinations or on all parts of the itinerary due to inherent physical limitations, local laws, or infrastructure constraints.
5. Limitations and Disclaimer: While we are dedicated to providing accessible travel experiences, we cannot guarantee that all travel services, destinations, and accommodation facilities will be fully accessible. We will inform you of any potential limitations we are aware of at the time of booking or when we become aware of them.
6. Traveler's Responsibility: Travelers with disabilities are responsible for bringing any necessary mobility aids (subject to airline or transport regulations), medications, and for ensuring they are physically and medically fit for travel. We recommend consulting with a healthcare provider before travel, especially for trips involving physically demanding activities or destinations with limited medical facilities.
7. Cancellation Policy: Our standard cancellation policy applies to all travelers, including those with disabilities. However, should unforeseen circumstances related to your disability force you to cancel your trip, we will work with you to apply the policy in a flexible and compassionate manner, subject to any non-recoverable costs.
AIRLINES
1. Airline Confirmation and Documentation: It is the responsibility of the traveler to confirm their flight times and departure terminals with the airline within 24 hours of the scheduled departure. Jones Global Travel will provide all necessary booking information and tickets but is not responsible for any changes made by the airline after the issuance of tickets.
2. Seat Assignments: Seat assignments are subject to the airline's policies and may not be guaranteed at the time of booking. While Jones Global Travel will make every effort to accommodate travelers' seat preferences, final seating is at the discretion of the airline. Travelers are encouraged to check in early or manage their booking directly with the airline to secure preferred seating.
3. Missed Flights: In the event of a missed flight, it is the traveler's responsibility to contact the airline immediately to arrange for alternative flights. Additional costs incurred due to missed flights, including but not limited to change fees or the purchase of new tickets, are the sole responsibility of the traveler. Jones Global Travel is not liable for any expenses or damages resulting from missed flights.
4. Flight Changes and Cancellations by the Airline: Should the airline cancel or change a flight, the airline is responsible for providing alternative arrangements or refunds according to its policies. Jones Global Travel will assist travelers in communicating with the airline to arrange alternatives, but the final responsibility for such arrangements lies with the airline.
5. Traveler's Responsibility for Timeliness: Travelers are responsible for arriving at the airport in a timely manner, accounting for check-in, security, and boarding requirements. Jones Global Travel recommends arriving at the airport at least [specific time] hours prior to domestic flights and [specific time] hours for international flights.
6. Liability for Indirect Damages: Jones Global Travel is not liable for indirect or consequential damages, including but not limited to missed connections, additional accommodation expenses, or lost wages resulting from airline schedule changes, delays, cancellations, or missed flights.
TRANSFERS
1. Provision of Flight Itinerary: To ensure seamless transfer services, travelers who have arranged for airport transfers through Jones Global Travel are required to provide their complete flight itinerary via email to Octavia@JonesGlobalTravel.com no less than 30 days prior to their scheduled departure date. The flight itinerary must include arrival and departure times, flight numbers, airline names, and originating and destination airports.
2. Confirmation of Transfer Services: Upon receipt of the flight itinerary, Jones Global Travel will confirm the transfer arrangements via email, detailing the pickup and drop-off times, locations, and contact information for the transfer service provider. It is the traveler's responsibility to review this confirmation and notify Jones Global Travel of any discrepancies or changes immediately.
3. Changes to Itinerary: If there are any changes to your flight itinerary after you have submitted it to Jones Global Travel, you must notify us as soon as possible via email. Failure to inform us of itinerary changes may result in missed transfers, for which Jones Global Travel cannot be held responsible. Additional charges may apply for arranging transfers with less than 30 days' notice or for changes made to the itinerary after the initial arrangement.
4. Late Submissions and Amendments: Flight itineraries provided later than 30 days before the travel departure date may result in limited transfer options and could incur additional costs. Jones Global Travel will make every effort to accommodate late submissions but cannot guarantee the availability of preferred transfer services.
5. Cancellation Policy: Cancellations of transfer services must be made in accordance with Jones Global Travel's cancellation policy. Refunds or credits for canceled transfers will be subject to the terms of that policy and any specific conditions imposed by the transfer service provider.
6. Liability: Jones Global Travel acts as an intermediary in arranging transfer services and is not directly responsible for the provision of those services. While we carefully select our service providers, we cannot be held liable for any delays, accidents, losses, or inconveniences caused by the actions or omissions of the transfer service providers.
7. Recommendation: Travelers are strongly recommended to have comprehensive travel insurance that covers disruptions to travel plans, including issues related to transfer services.
CANCELLATIONS AND REFUNDS
1. Cancellation by the Client: Should you need to cancel your booking, please notify The Agency in writing as soon as possible. The following cancellation fees will apply, which vary depending on the proximity of the cancellation date to the departure date:
Once your reservation is made a $150 non-refundable penalty per person will be assessed for any cancellations on all components of the itinerary.
*. More than 91days before departure: the amount of the deposit.
*. 90 to 31 days before departure: 50% of the total trip cost.
* 30 days or less before departure: 100% of the total trip cost or no refund.
Regarding Airline tickets: if Jones Global Travel booked your tickets, they are 100% non-refundable and subject to individual airline penalties/fees.
Please note group terms may override these terms and conditions. If so, the trip is 100% non-refundable after the final payment date of the group as stipulated.
Note: Certain bookings may be non-refundable or subject to different cancellation fees as per our suppliers' policies. We will make these conditions clear at the time of booking.
2. Cancellation by Jones Global Travel, LLC: We reserve the right to cancel any trip due to insufficient enrollment, Force Majeure, or any circumstances beyond our control. In such an event, we will inform you as soon as possible and provide the following options:
* A full refund of all payments made to us.
* An alternative trip of a similar standard, if available.
3. Refunds: Refunds for cancelled bookings will be processed within ten (10) days of the cancellation request. Refunds will be made using the original payment method when possible. Please note that any fees or penalties imposed by suppliers or third-party service providers will be deducted from the refund amount.
4. Changes by the Client: After your booking has been confirmed, any requests to change your travel arrangements must be made in writing. While we will endeavor to accommodate such requests, they are subject to availability and may incur additional costs.
5. Travel Insurance: We strongly recommend purchasing comprehensive travel insurance that covers cancellations, medical expenses, and other potential losses and expenses. Insurance is a safeguard against unforeseen circumstances that may lead to cancellations or disruptions in your travel plans.
CHANGES TO BOOKINGS
1. Client-Requested Changes: If, after your booking has been confirmed, you wish to make any changes to your travel arrangements, please inform us as soon as possible. We will make every effort to accommodate your request, but it is subject to availability and may incur additional charges. Changes may include altering travel dates, destination, accommodation, or transportation methods. The following terms apply:
A change fee of $100 may be charged for each alteration to the original booking, in addition to any increased costs resulting from the change in arrangements.
If changes are made within 30 days of the departure date, higher fees may apply.
Some changes may not be possible due to the terms and conditions of our suppliers. In such cases, the original booking conditions will apply.
2. Name Changes: If you need to change the name on a booking, this may be treated as a cancellation and rebooking, depending on the policies of our suppliers. Name changes are subject to availability and may incur a fee imposed by the supplier.
3. Reduction in Group Size: For group bookings, if the number of participants decreases from the original number booked, cancellation charges may apply for those no longer traveling. The cost per person for the remaining members of the group may also increase as certain fixed costs are divided among fewer travelers.
4. Additions to Group Bookings: Adding additional travelers to your booking is subject to availability and the terms and conditions at the time of the addition. Additional travelers may not necessarily be offered the same price or conditions as the original booking.
5. Transfer of Booking: In certain circumstances, you may be able to transfer your booking to another person if you are unable to travel. This is subject to the approval of our suppliers and may incur a fee. Both the original and new travelers will be responsible for paying any additional costs arising from the transfer.
6. Changes by the Agency: Occasionally, we may need to make changes to your travel arrangements due to circumstances beyond our control. We will inform you of any significant changes as soon as possible. If the change is not acceptable, you will be offered a refund or the option to choose alternative arrangements, subject to availability.
TRAVEL INSURANCE
1. Recommendation: Jones Global Travel, LLC strongly recommends that all clients purchase comprehensive travel insurance before embarking on their trip. Travel insurance is a critical aspect of planning for any journey, offering protection against unforeseen circumstances that could affect your travel plans, health, or belongings.
2. Coverage: We advise that your travel insurance policy includes coverage for, but not limited to, trip cancellation and interruption, loss or theft of personal belongings, medical expenses, emergency evacuation, and repatriation. It's also wise to ensure coverage for any specific activities included in your itinerary that may require additional insurance, such as diving, hiking, or skiing.
Cancel For Any Reason (CFAR) Insurance: CFAR insurance allows travelers to cancel their trip for any reason not listed in the standard cancellation policy and still receive a partial refund, usually around 50% to 75% of the trip cost. There are some insurers that offer 100% refund of trip costs. This type of insurance offers the most flexibility, as it covers cancellations for reasons that traditional travel insurance does not, such as fear of traveling due to pandemic outbreaks or simply changing one's mind.
For a Covered Reason Insurance: This type of insurance is more traditional and only covers cancellations for specific reasons listed in the policy, such as serious illness, injury, death in the family, significant weather events that prevent travel, or job loss. Coverage details and the list of covered reasons vary by policy. If the traveler cancels their trip for a reason covered by the policy, they can receive a full refund of the prepaid, non-refundable trip costs.
Both types of insurance provide travelers with peace of mind but differ significantly in flexibility and cost, with CFAR typically being more expensive due to the broader coverage it offers. The cost of insurance is not refundable once purchased.
3. Responsibility: Please note that obtaining travel insurance is solely the responsibility of the client. The Agency is not qualified to provide insurance advice, nor are we responsible for any expenses or losses you may incur that could have been covered by adequate insurance.
4. Proof of Insurance: For certain trips, especially those involving high-risk activities or destinations, the Agency may require proof of adequate travel insurance as a condition of participation. Failure to provide such proof may result in the cancellation of your booking without a refund.
5. Assistance: While we cannot endorse specific insurance providers, we can provide general information on what to look for in a travel insurance policy. We recommend contacting several providers to compare coverage options and premiums to find a policy that meets your specific needs.
6. Claims: In the event of a claim, you should contact your insurance provider directly. Ensure you keep all documentation related to the claim, including receipts and reports, as these will be necessary to support your case.
RESPONSIBILITIES AND LIABILITIES
1. Agency's Responsibilities: Jones Global Travel, LLC is committed to arranging and providing high-quality travel services by coordinating with reputable suppliers. We are responsible for acting with due care and skill in selecting these suppliers and managing your bookings. Our duty is to ensure that the travel services we arrange for you match the descriptions provided in our marketing materials and communications, subject to the terms and conditions of the individual service providers.
2. Limitation of Liability: While we strive to ensure the smooth operation of all travel arrangements, the Agency cannot be held liable for any direct or indirect loss, damage, illness, injury, or death resulting from any act, omission, or negligence of any third-party suppliers, including but not limited to airlines, hotels, tour operators, and transportation providers, nor for any loss resulting from events beyond our control, such as natural disasters, political unrest, strikes, terrorist activities, or pandemic-related issues.
3. Client's Responsibilities: Clients are responsible for:
* Ensuring that they have all necessary travel documents, such as passports, visas, and vaccination certificates, and that these documents are valid and in order.
* Complying with the laws and regulations of the countries they visit.
* Informing the Agency of any personal circumstances or needs that may affect their travel arrangements, such as dietary restrictions, mobility issues, or medical conditions.
* Adhering to the terms and conditions of all suppliers involved in their travel arrangements.
4. Travel Documents and Health Requirements: Clients must ensure their travel documents, including passports, visas, and health certificates, are in order and meet the requirements of the countries they are visiting. The Agency will provide general information on these requirements, but it remains the client's responsibility to ensure compliance. We cannot be held responsible for any refusal of entry or deportation due to lack of proper documents or non-compliance with specific country regulations.
5. Insurance: As reiterated in the previous section, clients are strongly advised to take out comprehensive travel insurance to cover unforeseen events. The Agency cannot be held liable for any costs incurred that could have been covered by such insurance.
DOCUMENTATION AND HEALTH REQUIREMENTS
1. Travel Documentation: It is the sole responsibility of each client to ensure they possess all necessary travel documents, including but not limited to a valid passport, visas, and any other documentation required for entry into each destination on their itinerary. Passports must typically be valid for at least six months beyond the date of return travel.
2. Passports: Everyone MUST have a VALID passport to travel internationally (not Passport Card). Failure to comply will result in denial of boarding, no refund, no exceptions (out of the USA). Jones Global Travel is NOT responsible for passports in ANY way. Some destinations require that passports are valid for 6 months from your return date. PASSPORT CARDS ARE NOT VALID FOR TRAVEL INTERNATIONALLY VIA AIR!
Passport Validity: All travelers booking international trips with Jones Global Travel must possess a valid passport at the time of booking and for the duration of their trip. Passports must have an expiry date that extends at least six months beyond the date of return from the trip, unless otherwise specified by the destination country's entry requirements.
Responsibility for Validity: It is the sole responsibility of the traveler to ensure their passport is valid and meets all necessary requirements for the countries they plan to visit, including transit countries. Travelers are also responsible for ensuring that their passport has sufficient blank pages, typically at least two, for stamps and visas.
Consequences of Non-Compliance: Failure to comply with passport, visa, or entry requirements may result in the traveler being denied boarding, entry into the destination country, or deportation. Jones Global Travel cannot be held liable for any costs, losses, or damages incurred due to a traveler's failure to comply with these requirements, including but not limited to missed flights, additional accommodation expenses, or the cost of a new or expedited passport.
Changes in Documentation: Should there be any changes in your passport details (e.g., name changes, renewal) after your booking has been made, it is imperative that you inform Jones Global Travel immediately. Failure to provide updated information may result in travel disruptions or the invalidation of booked travel services.
Loss or Theft of Passport: In the event of loss or theft of your passport while on a trip, it is your responsibility to report the incident immediately to the local police and the nearest embassy or consulate of your country. You should also inform Jones Global Travel as soon as possible to receive assistance in adjusting your travel arrangements, if necessary.
3. Visa and Entry Requirements: Travelers are responsible for obtaining all necessary visas and meeting any entry requirements for each country they will visit or transit through. This includes, but is not limited to, tourist visas, transit visas, and any health or vaccination certificates required. Jones Global Travel can provide general guidance on visa and entry requirements; however, the ultimate responsibility lies with the traveler to obtain and verify this information and secure all necessary documentation prior to departure.
4. Health and Vaccination Requirements: Clients are also responsible for ensuring they meet any health entry requirements for their destination(s), including but not limited to vaccinations and medical certificates. Again, while the Agency may provide general advice, it is up to each client to ensure they comply with these requirements, which may vary depending on the country and the client's personal health circumstances.
5. Travel Advisories and Warnings: Clients should stay informed about any travel advisories or warnings issued by their government or health authorities related to their destinations. It's important to understand how these advisories may affect your travel insurance coverage and the ability to travel to certain areas.
6. Consequences of Non-Compliance: Failure to obtain all necessary travel documentation or to comply with health requirements can lead to denied boarding, refusal of entry, or deportation. The Agency cannot be held liable for any costs, losses, or damages incurred as a result of such non-compliance, including any costs related to interrupted travel or quarantine.
7. Recommendations for Preparation: We recommend that clients begin the process of checking and obtaining necessary documentation and meeting health requirements well in advance of their departure date to avoid any last-minute complications.
JGT HOSTED GROUP SYNERGY
Jones Global Travel, LLC aims for all group travel participants to enjoy group synergy and finds it important that all participants understand the expectations regarding behavior, cooperation, and the overall dynamic within the group. This should help to create a positive and respectful environment for all travelers.
1. Expectation of Conduct: The Agency expects all participants in group travel to conduct themselves in a manner that contributes positively to the group's dynamics and overall travel experience. Respectful behavior towards fellow travelers, tour leaders, local residents, and service providers is mandatory at all times.
2. Cooperation with Group Leaders: Travelers are expected to follow the reasonable directions and instructions of the group leader or tour guide to ensure the safety, well-being, and enjoyment of all group members. This includes adhering to scheduled departure times, meeting points, and participating in group activities unless prior arrangements have been made.
3. Disruptive Behavior: Any behavior deemed disruptive, disrespectful, or endangering the safety or enjoyment of other members of the group may result in the offending traveler being asked to leave the tour at their own expense. Decisions regarding disruptive behavior will be made at the discretion of the group leader or Jones Global Travel representatives and are final.
4. Conflict Resolution: In the event of disputes or conflicts between group members, travelers are encouraged to seek the assistance of the group leader for mediation and resolution. Our goal is to ensure a harmonious group dynamic that allows all travelers to enjoy their experience to the fullest.
5. Tolerance and Inclusivity: Jones Global Travel is committed to fostering an inclusive environment where all travelers feel welcome and valued. Discrimination of any kind, whether based on race, gender, sexual orientation, religion, nationality, age, disability, or any other characteristic, will not be tolerated.
6. Feedback and Concerns: We welcome feedback from our travelers regarding group dynamics and the conduct of fellow travelers or group leaders. Any concerns should be communicated to a Jones Global Travel representative during the trip or in a post-trip evaluation to allow us to address and rectify issues promptly.
COMPLAINTS PROCEDURE
1. Immediate Concerns: If you encounter any issues or are dissatisfied with any aspect of the travel services during your trip, we encourage you to immediately inform the relevant service provider (e.g., hotel, tour operator) and our agency. Immediate notification allows us the opportunity to address and rectify the issue promptly, ensuring the rest of your journey meets your expectations.
2. Formal Complaints: Should your concern not be resolved to your satisfaction during your trip, or if you wish to make a formal complaint, please submit it in writing to the Agency within 30 days of your return. Include as much detail as possible, such as dates, names, and a clear description of the issue, along with any supporting documentation or evidence.
3. Complaint Review Process: Upon receipt of your complaint, we will:
Acknowledge your complaint within three business days.
Conduct a thorough investigation to understand the circumstances and determine the appropriate course of action.
Communicate with you throughout the process, keeping you informed of our progress.
Aim to resolve the complaint to your satisfaction within 30 days of acknowledgment.
4. Resolution: Our goal is to resolve complaints in a manner that is fair and satisfactory to you. This may include offering an apology, explaining what went wrong and why, taking steps to rectify the issue, and, where appropriate, providing compensation or other forms of redress.
5. Escalation: If you are not satisfied with the outcome of your complaint, you may escalate it within our agency to a higher authority, such as a manager or director, for further review. Details on how to escalate your complaint will be provided during the complaints process.
6. External Dispute Resolution: In the unlikely event that we cannot resolve your complaint to your satisfaction, we will provide information on any independent bodies or regulatory agencies that you can contact for further assistance.
SPECIAL REQUESTS
1. Submission of Special Requests: Clients are encouraged to inform the Agency of any special requests at the time of booking. This includes, but is not limited to, dietary restrictions, room location preferences, accessibility requirements, or any other specific needs that could affect their travel experience. Please provide detailed information so we can work to accommodate your requests.
2. Efforts to Accommodate: While we will make every effort to fulfill your special requests, please understand that these are subject to availability and cannot be guaranteed. Requests are forwarded to our suppliers (hotels, airlines, tour operators) who are ultimately responsible for accommodating your needs.
3. Confirmation of Requests: We will confirm the receipt of your special requests and, whenever possible, provide confirmation from the supplier that your request has been accommodated. However, we recommend re-confirming any critical needs directly with the service provider upon arrival or check-in.
4. Additional Costs: Some special requests may incur additional costs, which will be communicated to you in advance for your approval. Payment for such additional services may be required at the time of booking or directly to the service provider.
5. Limitations: It's important to note that certain requests, especially those involving complex medical needs or highly specific accommodations, may not be feasible in all destinations or with all suppliers. We will communicate any such limitations as early as possible and work with you to find suitable alternatives.
PRIVACY POLICY
1. Data Collection: Jones Global Travel, LLC collects personal information necessary to book travel services, including but not limited to, name, contact details, passport number, payment information, and special requirements related to health or dietary needs. This information is collected directly from you through our booking process, via our website, phone calls, or in-person interactions.
2. Use of Information: The personal information you provide is used solely for the purpose of fulfilling your travel bookings, providing travel-related services, and communicating with you about your travel plans. This may involve sharing your information with third-party suppliers, such as airlines, hotels, and tour operators, under strict conditions of confidentiality and security.
3. Protection of Personal Data We are committed to protecting your personal information and implement appropriate technical and organizational measures to secure your data from unauthorized access, alteration, disclosure, or destruction. Only authorized employees of the Agency and necessary suppliers have access to your personal data, and only for the purposes stated above.
4. Data Retention: Your personal information is retained for as long as necessary to provide the services requested, to comply with legal obligations (e.g., tax, accounting), and to resolve disputes or enforce our agreements. Once it is no longer necessary to retain your data, we will ensure it is securely deleted or anonymized.
5. Your Rights: You have the right to access, correct, or delete your personal information held by us. You can also object to or restrict the processing of your data in certain circumstances. To exercise these rights, please contact us directly. We will respond to your request in accordance with applicable law.
6. Consent and Changes to Privacy Policy: By using our services, you consent to the collection and use of your information as outlined in this policy. We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes and obtain your consent where necessary.
INTELLECTUAL PROPERTY
1. Ownership: All content produced by [Your Travel Agency Name], including but not limited to travel itineraries, guides, images, website content, and marketing materials, is the exclusive property of Jones Global Travel, LLC or its content suppliers and is protected by copyright and other intellectual property laws. This content is provided to our clients for personal, non-commercial use only, in connection with their booked travel services.
2. Use of Content: Clients are permitted to download, copy, or print content provided by the Agency for personal, non-commercial use only. This content may not be modified, copied, distributed, transmitted, displayed, performed, reproduced, published, licensed, created derivative works from, transferred, or sold without the express written consent of Jones Global Travel, LLC.
3. Third-Party Content: Some content, including images and information about travel destinations, may be owned by third parties such as hotels, airlines, and tour operators. Such content is subject to the copyright and intellectual property rights of those third parties and is used by the Agency under license or with permission.
4. Trademarks: The trademarks, logos, and service marks displayed on Jones Global Travel, LLC’s materials and website are registered and unregistered Trademarks of the Agency and others. Nothing contained on the website or in our materials should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed without the written permission of the Trademark owner.
5. Copyright Complaints: Jones Global Travel, LLC respects the intellectual property rights of others and expects its clients to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us with your claim
PHOTOGRAPHY AND VIDEOGRAPHY CONSENT
1. Consent for Use of Likeness: By participating in a trip hosted by Jones Global Travel, LLC you grant us the irrevocable, perpetual, and royalty-free right and permission to capture, use, reproduce, publish, display, and distribute photographs, video recordings, and images taken during the trip in which you may be included in whole or in part, in any manner or medium now known or developed in the future, for any lawful purpose, including but not limited to promotional materials, social media, advertising, and other public communications without further consent from or compensation to you.
2. Purpose: The purpose of collecting photography and videography is to promote the Agency and its travel experiences. This may include sharing the captured moments on our website, social media platforms, brochures, and other marketing channels to showcase the experiences we offer.
3. Privacy and Respect: The Agency is committed to respecting your privacy. We will endeavor to use the collected materials in a tasteful and respectful manner. Identifiable images or videos will be used with the consideration of the individuals featured, aiming to portray all participants positively.
4. Opt-Out Option: We understand and respect your right to privacy. If you do not wish to have your image or likeness used in our promotional materials, please inform us in writing before your trip begins. Jones Global Travel, LLC will make reasonable efforts to exclude you from photography and videography intended for public use and identify alternative ways to manage your privacy concerns.
5. Rights to Images and Footage: All photographs and video footage taken by the Agency or its representatives during the trip remain the property of Jones Global Travel. Participants are not entitled to compensation if their likeness is used in promotional or marketing materials.
GOVERNING LAW AND JURISDICTION
1. Governing Law: These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the State of Texas.
2. Jurisdiction: The parties agree that the courts of Denton County in the State of Texas in the United States of America will have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions or their subject matter or formation (including non-contractual disputes or claims).
3. Dispute Resolution: Before resorting to litigation, Jones Global Travel, LLC encourages clients to contact us directly to seek a resolution. If the dispute cannot be resolved through direct communication, the parties agree to attempt to settle the dispute by mediation, facilitated by an independent mediator agreed upon by both parties. If mediation is not successful in resolving the entire dispute or is unavailable, any unresolved dispute shall be subject to litigation in the agreed jurisdiction.
4. Amicable Settlement: Both the Agency and the client agree to use their best efforts to settle any disputes amicably before proceeding with mediation or litigation. This approach is aimed at preserving the relationship between the parties and finding a mutually satisfactory solution to any issues that may arise.
AMENDMENTS TO TERMS AND CONDITIONS
1. Right to Amend: The Agency reserves the right to amend, update, or alter these Terms and Conditions at any time without prior notice. Such amendments may be necessary to reflect changes in the law, our service offerings, or our business practices.
2. Notification of Changes: Any significant changes to these Terms and Conditions will be communicated to our clients through our official channels, such as our website, email newsletters, or direct communication. We encourage clients to review the Terms and Conditions periodically to stay informed of any updates.
3. Effective Date of Amendments: Changes to the Terms and Conditions will become effective immediately upon their posting on our website or upon notification to clients, unless otherwise stated in the notice of change. Clients' continued use of our services following any amendments signifies their acceptance of the revised Terms and Conditions.
4. Client's Responsibility: It is the client's responsibility to ensure that they are aware of the current Terms and Conditions, including any amendments. Jones Global Travel, LLC will endeavor to highlight changes to our clients, but the onus remains on the client to review the Terms and Conditions regularly.
5. Questions and Clarifications: Clients with questions or seeking clarification about any aspect of the Terms and Conditions, including any amendments, are encouraged to contact the Agency. We are committed to providing clear and understandable information to ensure that our clients are fully informed about the terms of our service.
EMERGENCY CONTACT INFORMATION
1. Availability: Jones Global Travel, LLC understands the importance of being accessible to our clients, especially in emergency situations. To this end, we provide a 24/7 emergency contact number/email in your travel documents, allowing you to reach us at any time during your trip for immediate assistance.
2. Contact Details: For any emergencies arising during your travel, please use the contact information provided in your travel documents (as it will vary by supplier(s) used to create the package) that will include the following:
Emergency Contact Number
Email Address for Urgent Inquiries
Alternative Contact Methods
3. Purpose of Emergency Contact: This service is intended for use in genuine emergencies, such as urgent travel disruptions, health concerns, or safety issues. For general inquiries or non-urgent matters, please use our standard contact channels during business hours.
4. Response Time: We are committed to responding to emergency inquiries as swiftly as possible. While we aim to provide immediate assistance, please allow for possible delays due to time zone differences or high demand.
5. Pre-Travel Briefing: Before your departure, the Agency will provide a comprehensive pre-travel briefing, including detailed emergency contact information, tips on staying safe during your travels, and guidance on what to do in various types of emergencies.
Creating a "Release from Liability" clause is crucial for travel agencies, as it helps limit legal exposure by informing clients of the risks associated with travel and obtaining their agreement not to hold the agency liable for certain incidents or damages that may occur. Below is a generic example of such a clause. It's essential to have this clause—and any legal document or section—reviewed by a legal professional to ensure it meets legal requirements and fully protects your business.
RELEASE FROM LIABILITY
1. Acknowledgment of Risks: The traveler acknowledges that travel, including the travel arrangements made by the Agency, involves inherent risks and dangers including, but not limited to, the risk of illness, injury, death, loss of personal belongings, theft, and changes in travel plans caused by circumstances beyond Jones Global Travel’s control. The traveler voluntarily assumes all risks associated with their travel, whether foreseen or unforeseen.
2. Release from Liability: To the fullest extent permitted by law, the traveler hereby releases the Agency, its officers, employees, agents, and representatives from any and all liability, claims, demands, causes of action, damages, or expenses resulting from any injury, death, loss, or harm to the traveler or their property, or from the traveler’s participation in any travel activity arranged by Jones Global Travel, including those caused by the negligence of Jones Global Travel, LLC or its representatives.
3. Indemnification: The traveler agrees to indemnify and hold harmless the Agency and its representatives from any claims, lawsuits, damages, losses, costs, and expenses, including attorney fees, arising from or related to the traveler’s negligence, wrongful acts, or breach of these terms and conditions.
4. Understanding and Agreement: By agreeing to these terms and conditions, the traveler confirms that they have read and understood this release from liability and indemnification clause, and agree to its terms voluntarily. This agreement is binding upon the traveler, their heirs, executors, administrators, and assigns.
5. Jurisdiction and Governing Law: This release from liability shall be governed by and interpreted in accordance with the laws of the State of Texas in the United States of America, without regard to its conflict of laws principles. Any disputes arising from this agreement or the traveler’s participation in travel arranged by Jones Global Travel, LLC shall be resolved exclusively in the courts of the State of Texas in the United States of America.
Thank you for your business and wherever you go in the world I wish you happy travels,
Jones Global Travel
March 1, 2024
