Safety Protocols

Mexico: Cancun & Riviera Maya


Friends, I’ve been at it again. The world beckoned, and I answered the call. I have a new adventure I want to tell you all about.  I will share with you my first-hand observations regarding travel in the age of COVID-19 to Mexico.     

I was invited to travel in July 2020 to several resorts in Cancun & Riviera Maya, Mexico.  It was incredibly enlightening and totally unexpected –- and I think you’re going to feel safe having your vacation in Mexico — when you are ready to travel.

Airports

  • There are signs posted that a face covering must be worn when you enter the airport and keep it on at all times unless you are eating.  
  • There were areas marked on the floor in the different security  areas identifying where to stand for social distancing.
  • The Mexican government requires the completion of a medical information form (available online) in addition to the immigration and customs declarations forms prior to entering and exiting the country.   

DFW

  • Wearing a mask/face covering was required unless you had a documented reason not to.
  • You were handed a bag containing a bottle of water, a snack and hand sanitizer when you boarded as there was no in-flight service.
Be aware that there are some airlines that are including additional safety protocols to reduce the contact between passengers.  They include at the time of this writing:
  • Leaving the middle seat open to allow for some social distancing (for a limited time).
  • Loading passengers by seat assignment from the back to the front of the plane.
  • During deplaning, the passengers are requested to remain in their seats until the row ahead of them has moved into the aisle.

CUN

  • All of the employees at CUN were wearing masks and some were even wearing face shields.
  • When I arrived at my pre-arranged transportation, my driver offered me hand sanitizer and disinfected my bag before load in the van.
  • A passive body temperature screening station monitored by an airport employee dressed in full PPE gear.
  • At the gate, chairs were marked with an “X” intermittently.
  • A message played over the loud speaker in Spanish and in English (approximately every 10 - 15 minutes) reminding everyone to wear their masks/face coverings and to maintain social distance.  

Resorts - How will you feel about the vacation experience?

  • There are signs posted that a face covering must be worn when you enter the airport and keep it on at all times unless you are eating.  
  • There were areas marked on the floor in the different security  areas identifying where to stand to allow for appriate spacing.
  • The Mexican government requires the completion of a medical information form (available online) in addition to the immigration and customs declarations forms prior to entering and exiting the country.   
At the time of this writing, the Mexican Government mandates that the maximum occupancy allowed
at resorts is 30%.  This allows for easy social distancing among the guests.

Room - In order to reduce touch points between the resort staff and guests there have been changes in some of the services provided.

  • Each room is deep cleaned and sanitized prior to check-in and labeled with a sticker across the key card reader and the door frame.  
  • Room service is available but you must be in the room when it’s delivered when you will take it into your room.  The room service staff are not allowed to enter your room.
  • Housekeeping is provided upon request.  They only need your permission to be in your room although it is not necessary to be in the room during the service. 
  • There are signs posted that a face covering must be worn when you enter the airport and keep it on at all times unless you are eating.  

Restaurants

  • Team member greets you and offers hand sanitizer.
  • They asked me about food allergies or restrictions.
  • Invited to scan the QR code to get the menu for the restaurant.
  • They also offer single use paper menus if it is needed.  
  • There were no buffets.  All food service was a la cart.
  • There was also plenty of space between the tables in all of the restaurants allowing for ease of movement by the other guests.

Tips - To keep you safe during travel:

  • Wear you mask while at the airport, during the flights and during your transfer to/from the resort.  Wear your mask as much as possible.
  • Keep hand sanitizer gel/wipes with you. 
  • Maintain social distancing whenever possible.
  • Stay hydrated by drinking plenty of bottled water.
  • Wash your hands often. 
Contact Info:
Email:  octavia@JonesGlobalTravel.com
Facebook:  @JonesGlobalTravel
Instagram:  @Jones_Global_Travel
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