TreadNet FAQs
GENERAL INFORMATION
What is TreadNet?
Can I log in to TreadNet today?
Will our existing orders stay in place?
Will I have to apply for a TreadNet account?
Will Entirenet be shut down once TreadNet is live?
What can I do between now and the Treadnet launch to prepare?

ORDERING
Will this affect me if I use EDI to place orders?
Will I continue to use the Bandag spreadsheet to order rubber?
Is there a quick order process for manual entry?
Do I always have to calculate final price before ordering?
Can I look up an order using a PO number?
What if my company requires a PO number?
What if I do not have a PO for my order?
Can you turn off backorders on a CSV import?
If there are backorders, can I see when they will be available?
Where can we see all our backorders at the same time?
Where can I see all backorders at the same time?
How can I see items that are on backorder?
Can I see product availablity at multiple distribution centers?
Can I view orders by category?
Can I delete an order through TreadNet?
Do bulk order column titles have to match TreadNet field names?
When do I see the Shipment Status?

DELIVERY RECEIPTS
When is the last day to enter DRs in Entirenet?
Will open DRs transfer to TreadNet?
Can I create DRs in TreadNet as soon as it is live?
Can I view historical DR data?
Can I edit a DR after it has been submitted?
How is the type of DR determined in TreadNet?
Can I use the DR forms I have already printed or will I need to use new forms?
If I enter incorrect information, can I edit it?

ORDER STATUS REPORTS
Can I print an invoice from Tableau?
Can I set up a weekly report?
How long are reports available?
Can I see the total weight of a confirmed order?
How often is report data updated?

WARRANTY
How do I indicate inner or outer tire on a vehicle with more than 4 wheels?
If I don't complete all the required fields, can I still submit the claim?
Will I be able to print labels?
Does the login information autofill when I add a line?
What if I don't have a VIN number?
Who do I call if I don't receive an RGA?

STATEMENTS & INVOICES
Can I see more than one ship-to at the same time?
Can I download a full month of invoices at once?
How much invoice history is available?
Can invoices be downloaded to Excel?
Will I still receive faxes with the credits/invoices?
Will TreadNet tell me if a credit has been issued?

DISPUTES
Will contact information automatically fill?
Can I view a dispute if a vendor files it?
Can I print dispute details?
If an invoice number is included, will I need to attach an invoice document?
Can I download a report with dispute notes?
Can I email someone directly to get help with disputes?
Can dealers approve/reject disputes?
Can I edit a dispute after it has been submitted?
Can I see disputes created by another location?

TRAINING OPTIONS
Live Webinars
Resource Center
General

Q: What is TreadNet?
A: TreadNet is Bridgestone's new B2B self-service eCommerce platform that is replacing Entirenet.

Q: Can I log in to TreadNet today?
A: You will be able to log in to TreadNet when it launches. However, until then you may get familiar with TreadNet through our trainings. Click here for the current training schedule.

Q: Will my existing orders be in TreadNet?
A: Yes, your existing orders will be visible in TreadNet.

Q: Will I have to apply for a TreadNet account?
A: Your Entirenet credentials will let you log in to TreadNet with a few exceptions. If you have multiple usernames attached to a single email address or you have a username that only consists of numbers, your username may not transition to TreadNet. Please contact Customer Support at (800 523-6366 option 2 or treadnet.support@bfusa.com) for assistance.

Q: Will Entirenet be shut down once TreadNet is live?
A: When TreadNet goes live, Entirenet will be shut down.

Q:  What can I do between now and TreadNet launch to get ready?
A: Check out our training videos. Watch for emails from Bridgestone TreadNet for future opportunities. Check out the TreadNet Resource Center.
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ORDERING

Q: Will this affect me if I use EDI to place orders?
A: EDI functionality will remain unchanged.

Q: Will I continue to use the Bandag spreadsheet to order rubber?
A: Continue to email Customer Support at treadnet.support@bfusa.com to place your Bandag order.

Q: Is there a quick order process for manual entry?
A: The simplest/quickest order process for manual entry is the session cart method. There is also Manual Cart Entry at the bottom right of the Import Bulk Order widget on the dashboard. From there, you may enter the article number and quantity for quick adds.

Q: Do I always have to calculate final price before ordering?
A: Calculating final price is optional. If you submit the order without final price, the order confirmation will have final price details.

Q: Can I look up an order using a PO number?
A: You can look up an order using PO number, shipment number, or Ship-to number.

Q: What if my company requires a PO number?
A: There is a field to enter purchase order numbers.

Q:  What if I do not have a PO number for my order?
A: The field is required, but any data can be entered. If you do not have a PO number, enter any text to proceed.

Q: Can you turn off backorders on a CSV import?
A: If you do not want to backorder the item, you may remove it from the CSV file. You may also review your order (whether placed manually or via CSV import) before submitting.

Q. If there are backorders, can I see when they will be available?
A. Simply click “See Delivery Forecast” and choose another date to add another delivery date.

Q: Where can I see all backorders at the same time? 
A. Go to the "Orders" section. On the right, click "View By." Select "Backorders." All backorders will be displayed.

Q:  How can I see items that are backordered?
A: The delivery forecast will show backordered products.

Q: Can I see product availability at multiple distribution centers?
A: You may only see product availability at your assigned distribution center.

Q: Can I view orders by category?
A: To view orders by category, go to "Advanced Filters", choose "Brand" and then "Product Group".

Q: Can I delete an order through TreadNet?
A: Please call Customer Support at (800 523-6366) to delete an order.

Q: Do bulk order column titles have to match TreadNet field names?
A: The column names must match. Add a column called Ship To and change the Product column to Product ID. There is a Bulk Order template in TreadNet for your reference.

Q: When do I see the Shipment Status?
A: The order status appears when the order is shipped.
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DELIVERY RECEIPTS

Q: When is the last day to enter DRs on Entirenet?
A: The last day to enter DRs in Entirenet will be the day before launch. Once TreadNet launches all DRs must be submitted in TreadNet. A specific date will be provided closer to launch.

Q: Will open DRs transfer to TreadNet?
A: Open DRs will not transfer to TreadNet. On launch day, invoices of DRs with a status of “Sent to Billing” or “Invoiced” will be displayed in TreadNet. The DR itself will remain in Entirenet. Delivery Receipts with any other status will remain in Entirenet for 14 days to be resolved or to complete processing. Any DRs not resolved or completed two weeks after launch will be rejected.

Q: Can I create DRs in TreadNet as soon as it is live?
A: Once Treadnet is live, all DRs should be created in TreadNet.

Q: Can I view historical DR data?
A: You may view data up to 14 months.

Q: Can I edit a DR after it is submitted?
A: Once a DR has been submitted you must contact Customer Support at (800 523-6366 option 2 or treadnet.support@bfusa.com) to make any updates.

Q:  How is the type of DR determined in TreadNet?
A: DR type is based on your responses to the questions throughout the DR process.

Q: Can I use the DR forms I have already printed or will I need to print new forms?
A. You may continue to use your current DR forms.

Q. If I enter incorrect information, can I edit it?
A: You may click edit and update before submitting. 

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ORDER STATUS REPORTS

Q: Can I print an invoice from Tableau?
A: Please click the Invoices icon to print invoices.

Q: Can I set up a weekly report?
A: You can set up a weekly report with the Subscriptions feature on the top of the reports page. You may select to receive emails on selected a schedule or when data refreshes. It will arrive as a PDF file. 

Q: How long are reports available?
A: Reports are available for 14 months.

Q: Can I see the total weight of the confirmed order?
A: You can see the Total Weight in the Order Summary. You can also see the Net Weight in the Order Details of Tableau reporting.

Q: How often is the report data updated?
A: Updates are near real-time. To get updated figures, re-run your saved report or, run a new report with your desired filters.

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Warranty

Q: How do we indicate inner or outer tire on a vehicle with more than 4 wheels?
A: There is an option to indicate inner or outer tire based on vehicle type. 

Q: If I don't complete all the required fields, can I still submit a claim?
A: All required fields must be completed to submit a claim.

Q: Will we be able to print labels?
A: The Print Tire Label option will allow you to print labels.

Q: Does the login information automatically fill when I add a line?
A: The login information does not automatically fill.

Q: What if I don't have a VIN number?
A: A VIN number is optional.

Q: Who do I call if I don't receive an RGA?
A: Please call 800-847-3272

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Statements & Invoices

Q: Can I see more than one ship-to at the same time?
A: You can select more than one ship-to using Advanced Filters. Simply separate them by a comma. 

Q: Can I download a full month of invoices at once?
A: You can select any date range and export; however, there is a limit of 5000 invoices at a time.

Q: How much invoice history is available?
A: One year.

Q: Can invoices be downloaded to Excel?
A: No, but you can export them to a csv or pdf.

Q: Will I still receive faxes with the credits/invoices?
A: You will receive faxes with the credits/invoices.

Q: Will TreadNet tell me if a credit has been issued?
A: The system will notify you if a credit has been issued.

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Disputes

Q: Will contact information automatically fill?
A: It will automatically fill, but you may edit it if needed.

Q: Can I view a dispute if a vendor files it?
A: You can see vendor disputes on the Disputes page.

Q: Can I print details?
A: You can print details.

Q: Will I need to attach an invoice document if I include the invoice number?
A: If you provide the invoice number, you do not need to include the document. 

Q: Can I download the report with disputes notes?
A: There is an export option. You can download individual disputes.

Q: Can I email someone directly to get help with disputes?
A: You can email billingservices@bfusa.com for help with disputes.

Q: Can dealers still approve or reject disputes?
A: Dealers can accept or reject disputes.

Q: Can I edit a dispute once it has been submitted?
A: A dispute may be edited once it has been submitted.

Q: Can I see a dispute created by another location?
A: You may see a dispute from another location.

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Have more questions about TreadNet?
Please send an email to support.treadnet@bfusa.com and we will respond to your questions.