Now What?
How Best to Navigate the Transition to AGS Health & What to Do Next to Ensure Optimal Success 
Last week we announced that NSM will be partnering with AGS Health to help us support our revenue cycle management operations. Here are the main takeaways that we need every team member to fully understand: 
  • There will be obstacles and opportunities as we move through the transition to AGS Health. NSM's leadership will be responding quickly to stabilize the new environment and move to make adjustments to improve as quickly as possible. AGS Health has a proven track record in revenue cycle management and currently supports best-in-class healthcare organizations including Baylor, Cleveland Clinic and Vanderbilt.
  • With this partnership in place, we will be able to invest in improved quality assurance programs that we believe will support increased collections rates and decreased transaction cycle time to further improve our financial health and the client experience. 
  • We want to assure you that as an organization, NSM is completely supporting our departing employees. We are providing notice time, continued pay and benefits beyond their final day. We also have an opportunity to place all of our teammates in new jobs with partner organizations so they do not find themselves unemployed.
  • For the remaining revenue cycle team members, we have improved their compensation and career opportunities to be more competitive.
  • Additionally, NSM leadership has communicated directly to the customer service and technical service teams to further underscore our vision for their functions that align with our vision for improving the client experience.
  • NSM believes direct customer interaction (client, internal customer and referral source) should be handled locally. NSM will lead all direct customer interactions because this is a priority to best support our customers. 
  • The NSM field team will still have a highly skilled funding specialist to provide the same support you have been accustomed to in your daily ecosystem. 
Now that you have a better understanding of the key takeaways from NSM's partnership with AGS Health, below are three actions you should take to educate yourself on this partnership and ensure optimal success as we navigate the transition to AGS Health.
Complete the "Funding at NSM for ATPs, Ops and Branch Staff" Training Assigned to You Via NSM University As Soon As Possible
The ATP/Funding Specialist partnership is one of the most critical partnerships at NSM because a successful partnership with your funding specialist team ensures better outcomes for our clients. You have been assigned the "Funding at NSM for ATPs, Ops and Branch Staff" via NSM University to cover important process updates. If you have not done so already, please make this training a priority and complete it as soon as possible. 
Familiarize Yourself with All Reimagining Revenue Cycle Management Operations Announcement Leader Kit Materials
Last week you received the Reimagining Revenue Cycle Management Operations Announcement Leader Kit via email. Please be sure to familiarize yourself with all the materials that were provided in the Leader Kit so you are prepared to lead and support your team members as we move through this transition.
Also, if you were unable to attend one of NSM Chief Revenue Cycle Officer, Charles Sargeant's calls in which he provided an overview of what you can expect in the weeks ahead as we transition to the new Funding and Billing & Collections processes, a recording of the call can be viewed here. 
Click to Access Leader Kit
Share Our AGS Partnership with Your Referral Source Partners Using the Recommended Communication Template
Once you complete the training and review all materials, you should feel well-equipped to share NSM's partnership with AGS with your referral source partners. Included in the Leader Kit is a recommended communication template to Referral Sources announcing the revenue cycle changes within NSM.
You may choose to deliver our partnership with AGS to your referral sources via email or face-to-face. Please remember to personalize the communication before sending it to your referral sources.
View the Referral Source Communication Template
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