We want to thank all of you for the dialogue we were able to have before, during, and after Symposium around our ATP compensation refinement announcement. The ATP feedback leading up to the announcement and after was extremely valuable and will continue to be a part of how we move forward to guide NSM in our journey to be the very best for you and the clients who need our support.
As you are aware, the ATP compensation refinement plan will take effect on April 1, 2023. Below is a reminder of the changes that are taking effect as well as a list of frequently asked questions.
You will be compensated for a Completed Sale for which you have conducted the evaluation and/or delivery.
- “Completed Sale” means reported net sales of equipment that have been delivered to the client and posted as a completed work order in Mobility Advisor.
- “Conducted the evaluation and/or delivery” means you were involved in the completion, either in person or remotely, of the evaluation and/or delivery process of the client work order regardless of order type.
A delivery support fee in the amount of 1% of the gross revenue of the total reimbursement of the client work order will be applied if at any time a technician is directly involved in the evaluation or delivery of a client work order in your absence on the evaluation or delivery date of service.
- A delivery support fee will not be applied for deliveries shipped to the client with no delivery personnel required.
If an ATP has been with NSM for over 1 year and the trailing twelve-month revenues are less than $700K, their commission rate is reduced by 2%. This is assessed on a monthly basis and the commission rate can be increased based on the rolling twelve-month productivity.
Frequently Asked Questions
Question: In the past, I have been involved in the completion of repairs, but my branch placed all of these orders under “Branch RTS”. Shouldn’t I be compensated for repairs if from time to time I conduct the evaluation or delivery of the work order?
Answer: An ATP is compensated for a completed sale when they conduct the evaluation and/or delivery.
Question: In the past, the RTS field on the main screen of a client work order was what identified a commissionable order. What fields are important to populate now?
Answer: In addition to continuing the use of the RTS field in the main screen of the order, the person 1 or 2 fields in the evaluation and delivery sections of the activity tab, along with the location of the evaluation and delivery will drive the commission statement. We will provide very clear and simple training to help the team understand the importance of these fields.
Click here to view screenshots from Mobility Advisor.
Question: What happens to the commission when the technician conducts the evaluation for a repair, but the ATP happens to see the client sooner and is willing to complete the repair delivery?
Answer: The ATP will have their name in the delivery person field of the activity tab and receive a 1% support fee for the technician completing the evaluation.
Question: What happens when an ATP conducts the evaluation and is comfortable with having a good clinical outcome with shipping the product to the client for delivery without any in-person or remote delivery involvement?
Answer: Shipping a product to the client for delivery will avoid the 1% support fee. You would note this in the location drop-down in Mobility Advisor.
Question: What happens when an ATP completes a remote evaluation and is also present remotely to conduct the delivery even when the technician is in person?
Answer: When the ATP conducts the evaluation and delivery of the client work order, there is no 1% support fee.
Question: What happens when an ATP conducts the evaluation for a work order but a technician conducts the delivery in the absence of an ATP?
Answer: When an ATP is absent from the delivery on the delivery date of the work order, there will be a 1% of the total expected reimbursement support fee calculated for commissions for that client work order.
